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Run by NimiHelpdesk & Live Chat

Every Support Interaction is an Opportunity to Create a Fan

Complete customer support platform. From ticket management to real-time chat, knowledge base to chatbot automation, deliver exceptional service that turns problems into positive experiences.

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  • 14-day free trial
  • No credit card needed

Helpdesk & Live Chat

What’s included

Everything you need, built in

Built in from day one, and connected to the rest of your Nirmanix workspace.

10 capabilitiesone workspaceshared records

  • 01

    Ticket Management

    Complete ticket lifecycle from open to closed with status tracking, priority levels (urgent, high, medium, low), categories, and conversation threads.

  • 02

    Multi-Channel Support

    Collect requests from email (auto-convert), web forms, live chat, phone (manual entry), and API integrations in one centralized inbox.

  • 03

    SLA Management

    Never miss a deadline with automatic calculation, warning alerts before breach, escalation rules, breach notifications, and SLA reports.

  • 04

    Agent Assignment

    Smart ticket routing with round robin, load-based, skill-based, manual, or self-assign options for optimal workload distribution.

  • 05

    Knowledge Base

    Self-service documentation with how-to articles, FAQs, full-text search, version history, helpful feedback, and view analytics.

  • 06

    Live Chat Widget

    Embed on any website with customizable position, colors, greeting, business hours, agent photos, and offline message handling.

  • 07

    Canned Responses

    Quick replies for common questions with shortcuts like /greeting, /hours, /shipping, /refund, /thanks for faster agent responses.

  • 08

    Chatbot Builder

    Automate common interactions with greeting/routing flows, FAQ auto-response, information collection, and seamless transfer to human agents.

  • 09

    Visitor Tracking

    Know your visitors with current page, page history, time on site, location, device, and referrer information for context.

  • 10

    Proactive Chat

    Engage visitors automatically with triggers for time on page, pricing page visit, cart abandonment, return visitors, and exit intent.

What changes for your team

  • 87% Faster Response

    Reduce first response time from 4 hours to 30 minutes with automation and SLA tracking.

  • 75% More Capacity

    Handle 35 tickets per agent per day instead of 20 with canned responses and knowledge base deflection.

  • 92% Customer Satisfaction

    Improve CSAT from 72% to 92% with quick responses, self-service options, and proactive engagement.

One workspace

Connected to the rest of your business

Every app reads and writes the same customer, product and payment records — no syncing, no exports.

See all apps

Connected apps

One shared record

CustomersProductsPayments

One shared record

Reads and writes the same records as every other app in your workspace — nothing to import, export or sync.

One customer list shared by every app, so a booking, an order and an invoice all point at the same person.

Sales, invoices and payments are recorded once and show up wherever your team and your reports need them.

Runs on the platform

Reports

Charts and exports from live data

Run by Nimi

Just say it — Nimi runs Helpdesk for you

Talk or type, on your laptop or your phone. Nimi does the work inside the app with your permissions, and asks before anything reaches a customer.

How Nimi works Confirms before customer-facing actions

  • “What's breaching its SLA right now?”

  • “Reply to TKT-000019 that the fix ships tomorrow”

  • “Merge the two tickets from Harbor Dental”

See it working in your business

Set up in an afternoon. Bring your existing data, invite your team, and see it working with the rest of your business.

Start Free TrialBook a demo
  • 14-day free trial
  • No credit card needed
  • Talk to it from your phone