Subscription Agreement

1. Agreement Overview

This Subscription Agreement ("Agreement") is entered into between Nirmanix Technologies Private Limited ("Nirmanix", "we", "us", or "our") and the entity or individual ("Customer", "you", or "your") subscribing to Nirmanix services.

By subscribing to any Nirmanix plan, you agree to be bound by the terms and conditions of this Agreement.

2. Plans, Pricing and Billing

2.1 You Pay for What You Use

Nirmanix is billed on use. Each month’s bill is a platform fee for your workspace plus any usage above the monthly allowances — for example emails and messages sent through Nirmanix, file and database storage, API calls, website traffic and Nirmanix-managed AI — at the rates in your workspace’s rate card or in the quote or order form you agree with Nirmanix. To get a quote, contact our sales team.

There are no per-seat fees: adding team members to your workspace does not change your bill. You choose which apps your workspace uses and can add apps as you grow.

2.2 Free Trial

New workspaces include a 14-day free trial. No credit card is required. Your workspace is created by Nirmanix with you, and usage during the trial is not billed. When the trial ends, use-and-pay billing starts automatically; if you do not wish to continue, tell us before the trial ends.

2.3 Billing Period and Invoices

Usage is measured per calendar month and billed in arrears. Your first bill covers the days from the day after your trial ends, with the platform fee prorated for that month. Invoices are issued at the start of the following month and emailed with a secure payment link.

2.4 Seeing and Capping Your Spend

Workspace owners and admins can see the month’s usage and an estimate of the bill at any time. The owner can set a monthly spend alert; we notify you when your estimate reaches 80% and 100% of it.

2.5 Your Own Providers

Emails and messages you send through your own email or messaging provider, and AI you run on your own API keys or your own server, are not billed by Nirmanix. Charges from those providers are between you and them.

3. Payment Terms

3.1 Payment Methods

Invoices can be paid through the payment link (credit and debit cards, UPI, net banking and other methods supported by our payment processor, Razorpay), or by bank transfer where agreed in your order form.

3.2 Late Payment

If an invoice is not paid by its due date we will send reminders. If it is still unpaid 15 days after the due date, we may pause your workspace until it is paid. Your data is kept while a workspace is paused, and access returns as soon as nothing is overdue.

3.3 Taxes

All prices are exclusive of applicable taxes. GST (18%) or other applicable taxes will be added to your invoice as required by law.

4. Cancellation and Refunds

4.1 Cancellation

You may cancel at any time by contacting us or from your account settings. Upon cancellation:

• Billing stops at the end of the current calendar month; usage up to that date is billed on your final invoice.
• You can export your data before the workspace is closed.
• Your data is retained for 30 days after the workspace is closed, then permanently deleted.

4.2 Refunds

Because you are billed after the month for what you actually used, fees on an issued invoice are not refundable, except where we billed in error, which we will correct. Nothing is charged for a trial you end before it finishes.

5. Your Workspace and Your Team

You are responsible for the people you invite to your workspace and for the roles and permissions you give them. Features that act on your behalf — including Nimi and Autopilot — act within the permissions of the member who asked or approved, and actions that reach your customers or move money wait for a person’s approval as described in the product.

6. Service Level Agreement

6.1 Uptime Commitment

We commit to 99.9% uptime for all paid plans, excluding scheduled maintenance windows and circumstances beyond our control.

6.2 Support

Support channels and response times depend on your plan and are set out in your quote or order form.

7. Data and Privacy

Your use of Nirmanix services is also governed by our Privacy Policy. Key points include:

• You retain ownership of all data you upload to Nirmanix.
• We process your data only to provide and improve our services.
• We implement industry-standard security measures to protect your data.
• You can export your data at any time.

8. Acceptable Use

You agree not to use Nirmanix services to:

• Violate any applicable laws or regulations
• Infringe on intellectual property rights
• Transmit malware or harmful code
• Send spam or unsolicited communications
• Attempt to gain unauthorized access to our systems
• Interfere with other users' use of the service

9. Intellectual Property

Nirmanix and its licensors retain all rights, title, and interest in and to the Nirmanix services, including all intellectual property rights. You are granted a limited, non-exclusive, non-transferable license to use the services during your subscription term.

10. Limitation of Liability

To the maximum extent permitted by law:

• Nirmanix shall not be liable for any indirect, incidental, special, consequential, or punitive damages.
• Our total liability shall not exceed the amount paid by you in the twelve months preceding the claim.
• We are not liable for data loss resulting from your failure to maintain backups.

11. Changes to Terms

We may update this Agreement from time to time. We will notify you of material changes at least 30 days before they take effect. Continued use of the services after changes constitutes acceptance of the new terms.

12. Governing Law

This Agreement shall be governed by and construed in accordance with the laws of India. Any disputes arising from this Agreement shall be subject to the exclusive jurisdiction of the courts in Bangalore, Karnataka, India.

13. Contact Information

For questions about this Agreement or our services, please contact us:

• Email: legal@nirmanix.com
• Support: support@nirmanix.com
• Address: Nirmanix Technologies Private Limited, India